Impact Advisors Receives High Marks in KLAS Implementation Leadership Report

Firm receives high praise for providing strong strategic guidance

CHICAGO (Oct. 22, 2020) — Impact Advisors, a leading provider of strategy, performance excellence,
revenue cycle management, ERP, implementation, and technology consulting services to the healthcare
industry, has been recognized by KLAS in the Implementation Leadership 2020 report. The firm is one of
25 to be recognized in the report with an overall score of 93.5.
“We are honored to be recognized by KLAS for our leadership during implementation projects, as this is
still an area where our clients need strategic expertise and guidance,” Impact Advisors CEO Pete Smith
said. “This recognition is a reflection of the quality of service and value we provide to our clients. Strong
project management skills and a deep knowledge of EHR applications is the foundation of Impact’s
success in working with EHR vendors and our mutual clients.”
Each year, KLAS interviews thousands of healthcare professionals about the IT products and services
their organizations use. These interviews are conducted using a standard quantitative evaluation, and the
scores and commentary collected are used in reports like this one and shared online in real time so other
providers and IT professionals can benefit from their peers’ experiences. KLAS has organized the
responses into five customer experience pillars – loyalty, operations, services, relationship and value – so
readers can easily review and compare the high-level performance differences.
Impact Advisors was rated in the “broad firms” category meaning the organization helps clients implement
software from multiple vendors. The firm scored well in all pillars, but compared to other firms, received
the most praise around following through on their promises and providing strong strategic guidance in
their clients’ best interest. Impact was also recognized for consistently satisfying clients with large,
complex projects.
Clients interviewed by KLAS say the firm’s consultants integrate well as part of the team, treat them as
partners, have valuable management skills, and can successfully guide organizations through an
implementation. Many clients are repeat customers who have worked with the firm before and would
choose them again.
Impact Advisors has an extensive history of helping clients plan and deploy interoperable technologies that
enable the delivery and business of healthcare. Associates have held key leadership roles on some of the
most successful implementation projects in the industry. The company’s proven implementation services
and methodology include planning, system design, system build, workflow design, change management,
test script development, and execution and follow-through on issues, go-live planning and support, and
overall project management.
The firm was named No. 1 Best in KLAS in HIT Implementation Leadership (Large) in the 2020 Best in
KLAS: Software and Services report.

About Impact Advisors
Impact Advisors is a nationally recognized healthcare consulting firm that is solving some of the toughest
challenges in the industry by delivering strategic advisory, technology implementation and performance
improvement services. Our comprehensive suite of digital health, clinical optimization and revenue cycle
services spans the lifecycle of our clients’ needs. Our experienced team has a powerful combination of
clinical, revenue, operations, consulting and IT experience. The firm has earned a number of prestigious
industry and workplace awards, including Best in KLAS® for 13 consecutive years Healthcare Informatics
HCI 100, Crain’s Chicago Business Fast Fifty, as well as “best place to work” awards from: Modern
Healthcare, Consulting Magazine, Becker’s Hospital Review and Achievers. For more information about
Impact Advisors, visit www.impact-advisors.com.

Media Contact:
Karli Smith
Chartwell Agency
[email protected]

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