Healthgrades COVID-19 Patient Confidence Study Shows Consumer Confidence Towards Healthcare Providers on the Rise

Study Aligns with Significant Increases in Physician Search Activity at Healthgrades.com

DENVER–(BUSINESS WIRE)–Patient confidence in visiting healthcare providers is at the highest levels since March 27, according to a new study conducted by Healthgrades, the leading resource that connects consumers, physicians and health systems, in partnership with Infosurv. The COVID-19 Patient Confidence Study, a weekly measure of consumer attitudes and behavior, shows that consumer confidence is at the highest levels since the onset of COVID-19.

The findings include:

  • 72% of patients have reported that they are not delaying a doctor visit to discuss a condition. In addition, the majority of patients (52%) expect to go to the HCP in the next two months or sooner, while only 37% expected to go in the next two months on April 30.
  • 86% of consumers are comfortable visiting healthcare providers, over twice the confidence of visiting a restaurant (40%) or the 36% comfortable attending a public gathering such as a rock concert or sports event.
  • Physician search has significantly increased across the country from late March. For example, in Nevada, there was an increase of 129%; in Texas, there was an increase of 111%; and in New York an increase of 114%.

“As the country emerges from COVID-19, we’re watching consumer confidence shift back to where it was prior to the onset of this crisis. At Healthgrades.com, this shift is reflected in the dramatic increases we’re seeing in physician searches as consumers are taking action to find and appoint with their healthcare providers,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades.

The research also shows that telemedicine has played an important role in delivering care. According to the survey, 30% of respondents have participated in telemedicine in the past 3 months and 83% are open to interacting with their care provider virtually. To help consumers more easily connect with a doctor who provides telemedicine, Healthgrades.com visitors are now able to search for the more than 400,000 providers that offer telehealth appointments.

Download the full report here.

About Healthgrades:

Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. At Healthgrades, we help millions of consumers each month find and schedule appointments with their provider of choice. With our scheduling solutions and advanced analytics applications, we help our health system and life sciences clients cultivate new patient relationships, improve patient access, and build customer loyalty. At Healthgrades, better health gets a head start.

About Infosurv:

Infosurv Research (www.infosurv.com) is a boutique research agency based in Atlanta, GA. The company helps clients to design, develop, and deploy strategic research programs that drive insights and growth. With a fierce dedication to understanding and optimizing the customer experience, Infosurv offers tools are services that enable a 360-degree view of your customers through direct feedback, employee engagement, and custom market research.


Jen Newman
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Liz Austin
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